Privacy Policy

1. Introduction

This Privacy Policy explains how DemandDuck (“we,” “our,” “us”), incorporated in the State of Delaware, collects, uses, shares, and protects your information when you access or use our mobile applications (iOS & Android) and website (collectively, the “Platform”). We currently serve users across North America.

2. Information We Collect

We collect the following personal information:

• First Name & Last Name
• Email Address
• Phone Number
• Address (street, city, state, ZIP/postal code)

We may also collect:

• Service Request Details – the products or services you request through the Platform.
• Location Data – if you grant permission.
• Device & Usage Information – IP address, device type, browser, operating system, app activity.
• Payment Information – processed through secure third-party processors (we do not store card details).

3. How We Use Your Information

We use your information to:

• Process and manage your product or service requests.
• Share necessary details with service providers/manufacturers so they can fulfill your request.
• Provide customer support.
• Improve the Platform and enhance user experience.
• Authenticate and secure user accounts.
• Send updates, confirmations, and essential communications.
• Comply with legal or regulatory obligations.

4. Sharing Your Information

We share your information only when necessary and primarily in the following cases:

• Service Providers & Product Manufacturers: When you request a product or service, we share your name, email, phone number, and address so they can contact you, deliver services, and fulfill your request.
• Third-Party Payment Processors: For secure payment processing (we do not store card details).
• Legal or Compliance Authorities: When required by law, regulation, or court order.
• Business Transfers: In connection with mergers, acquisitions, or sale of assets.

We do not sell or rent your personal information to third parties.

5. Data Security

We use administrative, technical, and physical safeguards to protect your information. While no security system is perfect, we take commercially reasonable steps to prevent unauthorized access, misuse, or loss.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your personal data.
• Object to certain types of processing.
• Request a copy of your data in portable format.

To exercise your rights, contact us at hello@demandduck.com.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required by law.

8. Children’s Privacy

Our Platform is not intended for individuals under 18. We do not knowingly collect information from children.

9. International Data Transfers

If you are located outside the United States or Canada, your information may be transferred to and processed in jurisdictions where data laws may differ. We take steps to ensure adequate protection.

10. Changes to This Policy

We may update this Privacy Policy periodically. When changes occur, the “Effective Date” at the top of the page will be updated.

11. Contact Us

For questions about this Privacy Policy, email us at hello@demandduck.com.

DemandDuck Inc., incorporated in the State of Delaware.